Shipping
At Auxiwa our goal is to offer you the best shipping, ensuring your bedding and furniture arrives quickly, safely and securely.
To ensure the highest caliber of customer service we exclusively work with FedEx and UPS Ground to fulfill all orders from our 2 warehouses located on the East and West Coast of America.
Due to this pandemic Situation logistical companies have suffered delays. This is an ongoing situation and we are meticulously working to address any issues with delayed orders. If you should have any issues please email info@auxiwa.com for more information.
FREE SHIPPING
At Auxiwa we provide free shipping on all orders in the USA, with no minimum purchase necessary.
ORDER SCHEDULE
The expected time frame of all orders is divided into 2 parts:
Processing time: within 48 hours（excluding weekends and holidays)
Shipping time: 5 - 10 business days via FedEx / UPS Ground
If you have any other questions, please email us at info@auxiwa.com
TRACKING
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24-48 hours to update on the FedEx or UPS systems. If after 48 hours your parcel tracking number location hasn’t updated please email us at info@auxiwa.com
DELIVERY METHOD
As mentioned earlier the free shipping we offer is with FedEx / UPS Ground. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with FedEx / UPS Ground directly after placing the order and receiving the tracking number.
SHIPPING REGIONS
Auxiwa at present only has the capacity to ship orders within The United States (Note we cannot offer the delivery to Alaska, Armed Forces Americas (except Canada), Armed Forces Europe, Armed Forces Pacific).
SHIPPING FEES
- The US (Excluding Alaska, American Samoa, Micronesia, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, and Puerto Rico):
Standard Free Shipping (0-30kg)
$10 For Heavy Goods Shipping (30kg and above)
- Alaska, Hawaii, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau and Puerto Rico.
Standard Free Shipping (0-25 kg)
$10 of Heavy Goods Shipping (25 kg and above)
SHIPPING DAMAGE
Auxiwa ships all products in unopened boxes, so customers will receive their ring lights in pristine condition. If you should receive a product that has been damaged while in transit please reach out to us at info@auxiwa.com